Refund policy
Effective October 3, 2026
Verification holds
If no message arrives before a verification expires, or a permitted cancellation succeeds before receipt, the hold is released back to your available wallet balance.
Received codes
A delivered message captures the verification fee. Report a wrong code within 30 minutes. A supplier-approved refund is returned to your wallet; acceptance of the code by a third party is not guaranteed.
Rentals
Self-service refunds are available only within the supplier’s refund deadline and before renewal. Usage can remove eligibility. Support may review an exceptional request. Auto renewal failure does not refund a previously used rental term.
Wallet funding
Contact support to dispute a manual adjustment or request a funding refund. Online payments are unavailable until a provider is enabled. Refunds for orders credit the wallet and are not automatic external payouts.